Customer Testimonials
They are always helpful and straight forward when servicing my car. The waiting room is also very comfortable and well supplied with refreshments. It's easy to get work done while waiting.
Rickenbaugh Cadillac has the best service in the Denver Metro area. They truly care about their customer. Blaise Flaherty made sure that the rattle in the back door/window was fixed correctly. I had taken it to another dealer numerous times and they never fixed the problem. I'm so grateful for the professionalism and workmanship at Rickenbaugh Cadillac service. Thank you!
Great customer service, technician very easy to work with very professional
Quick and painless experience, very easy! Ask for Jesse
Thank you for a wonderful experience with purchasing my new vehicle. Jesse was knowledgeable, friendly and quick to get things done. I picked out the vehicle in the morning and shopped around thought the day. Called at 3pm saying I was coming back. Paperwork was ready, car washed and ready to drive off the lot. The entire process took just over an hour to complete the sale and be on the road. Thank you again.
My sister purchased a used vehicle within her budget with help from Jesse. Jesse was outstanding, flexible, answered our questions, was very respectful. I was with my sister when she viewed, test drove and purchased the car. I did the best I could to check for obvious signs of issues, to include crawling as far under the car as I could looking for leaks, in clear view of Jesse. I suppose I should've asked him if they could put it on a lift (not sure they would or even could), but I made the fatal mistake of trusting that ...
Very accommodating for our Cadillac service. They are friendly and ready to assist and make their customers happy.
Wow this place, so fancy. We bought a Toyota Sequoia today from here. Great service, friendly with my young children and puppy.
Service department truly knows the meaning of Service. Great experience. Offered great advice!
Take my cadillac here to get preventative maintenance done. Great job
Recently purchased a 2014 Jeep Cherokee, worked with Dave Sloane and he was great. I flew in to inspect the vehicle and he picked me up at the airport. And this dealers prices are what you pay, the price includes all fees including temp tag but excludes taxes. They made the purchase process painless and to be honest I was a bit taken aback at first given every dealer I’ve ever purchased a used vehicle off of has fees on top of fees when purchasing. I would definitely recommend this dealer.
Great customer service, fast, friendly, professional.
I purchased a used Lexus GX460 from out of state and sight unseen which should help set the table for a complicated transaction. I worked with Donnie P who made the purchase seamless. He recorded a number of videos and took pictures to help me get comfortable with the vehicle's condition. Donnie even helped me find an auto transport company that was cheaper than quotes I found. When the car was delivered, the condition was what I hoped for and what was represented to me. The morning after I took delivery I noticed a small oil leak. I took ...
Easy to get to. Picked up a new gas cap for our Cadillac SRX. Parts department very organized!!
The team at Rickenbaugh Cadillac is amazing. I am on my second car purchase from this dealership and they always take care of me. Terry was a blast to work with and fought to get me what I needed. The service team knows me well and always makes sure my car is well maintained. Between the sales department, the service department and the collision center, they have always made sure that I am taken care of and have been extremely generous to our relationship over the past 4 years. Nick is a fantastic GM and and has continually made me feel ...
These guys know what they’re doing! Incredibly patient, kind and beyond accommodating!!! I bought my XT4 without seeing it in person. My husband took my explorer up to see about the trade in and we negotiated via text. Jesse IS SO ABSOLUTELY AMAZING!!! I informed him of what I was looking for and he delivered and then some... oh... and to my front door as well. I never went into the dealership myself. All paperwork was done at my own dining room table or from my cellphone. Jesse even delivered my xt4 to my home because my schedule for ...
Excellent customer service
David Sloane is an awesome salesperson, he was very knowledgeable about the Volvo SUV I test drove with my boyfriend on Saturday. I really recommend asking for David, he was very flexible about my timing, extremely detailed about the car and I felt no pressure from him that you can get with other car salespeople. Most of all, he's a very authentic and sincere person. I really liked this Volvo showroom and David Sloane is AWESOME!!
Sean and Matt handled the repair of my mothers new Lexus. She thought it was ruined and it looks showroom again. So happy!! Thank you guys!
Awesome people, awesome place.
Rickenbaugh is the best Cadillac Service around. Excellent techs and advisors.
**UPDATED** After posting my review, Nick Pacifico, VP reached out to me. We had a candid conversation about the situation. Nick then went and talked to every person on staff that worked on my car to identify exactly what happened. In his words, "we are human and can make mistakes, the point is that we correct them and learn, so we can be better." I really appreciated that and respect that 100% so I updated my stars on this review. While we can't change what happened, I appreciate the professionalism and quality customer care that went into the ...
2 thumbs up for Donnie and crew. Donnie made this deal for a 2018 ATS seamless. I surprised my wife on xmas and she loves it. Awesome team!
I am satisfied with the purchase of my used car from Rickenbaugh Cadillac. I felt I was treated fairly and with respect.
I searched across the country to find the 2021 Escalade we wanted without waiting several months. I was lucky enough to bump into Nick at Rickenbaugh. Their straight forward approach is awesome but more importantly the communication with Nick has been perfect. The Escalade officially shipped from the factory this morning, so if everything goes well I might have it by Christmas. I'll update the review with a picture once we get it. Based off my experience thus far I would definitely recommend Rickenbaugh Cadillac.
the service guy I cant remember his name was pretty rude towards so was the young parts guy. but over all I got my remote and got it programmed they also tried quoting me 180 to program it when I been going there for years knowing they only charge 60 I was unhappy with two but like always service at its best.
Friendly quick fast and in a hurry. Great service. Hope to do more business in the future.
Great service department!
Rickenbaugh's body shop did superb work with our car that was damaged by a street sign than fell down in it. The car looks like new!
Great place to buy a car and for follow up servicing.
I could not be more pleased with the entire organization at Rickenbaugh.
Had a great experience with Donnie Panarello and Rafael Hernandez. Highly recommended.
Rickenbaugh Cadillac is the ONLY place to go when buying / servicing your vehicle in teh Denver Metro area. Sale & Service provide superior customer service.
Great service dept
My dad decided he wants to lease a new Cadillac. So I contacted the dealership. Jesse and his team were able to get us the most unbelievable , unmatchable, and unreal out there on a brand new XT6. My friend that works at another Cadillac dealer told me he couldn’t even get me that deal with his employee discount. They made the whole process quick and easy. We were in and out within an hour! Amazing work guys!
The Best Dealer on the Front Range! This was our 3rd try for a Caddy Dealer& by far better Customer Service. My next New Vehicle will be purchased there too!
Worked with Donnie Panarello. Dude brought the car to my house for a test drive! No pressure great guy! I recomend this to anyone looking for a great experience.
Love Rickenbaugh! Wonderful service! Thank you!
Customer service was great. Mike was very helpful and super nice.
Got me fixed up and on the road 👍
This is my go to service center for my car’s needs. Good customer service and exceptional car service. Michael Gray is awesome and very knowledgeable. Thank you and more power to you!
I always have a wonderful experience at Rickenbaugh Cadillac. It's generally better pricing and the customer service is on point. Keep up the good work Mike!
Mike is so great and welcoming from the time you drive in, to the time you’re driving away. He was a pleasure to work with. It never fails that I always have an AMAZING experience at Rickenbaugh!
Very professional!
Mike was great at Cadillac. Really enjoyed being able to see my car get serviced. Will be returning for future services and great customer service.
I brought my car in today for service and some issues that I had been having to get looked at. This was my 3rd time dealing with Mike and he made sure everything got taken care of. I was hesistant to bring the car in with lockdown but Mike made sure to clean everything and sanitize all the way down to the take home car. Thanks for keeping my saftey as a concern. These guys are the best!
(Translated by Google) Michael Gray helps me all the time, he is very professional, and very detailed, he is always happy to serve his clients, he does a good job all the time ... thanks (Original) Michael Gray me ayuda todo el Tiempo, es muy profesional, y muy detallista, siempre está contento de atender a sus clientes, todo el tiempo hace buen trabajo...gracias
Rickenbaugh Cadillac had the vehicle I wanted--thank you for the great inventory. Felt at ease in the welcoming atmosphere. I appreciate the responsiveness after I left a message. Jesse Lieberth and Will Lovell both were a great combo of informative, easy-going, available and attentive. I cant say enough about the no-pressure financial end of the purchase.
Rickenbaugh Cadillac had the vehicle I wanted--thank you for the great inventory. Felt at ease in the welcoming atmosphere. I appreciate the responsiveness after I left a message. Jesse Lieberth and Will Lovell both were a great combo of informative, easy-going, available and attentive. I cant say enough about the no-pressure financial end of the purchase.
Donnie Panarello is a SUPER STAR!!
Rob was Great in the sales process, Very friendly and never pushy! He was also excellent at going through the post sales Cadillac training on my new XT5!
I spoke to Mike on Saturday after having called every Cadillac dealer in the area and not getting anywhere with any of them, he was able to get me in first thing Monday morning and was able to send me off with a loaner car. Mike was super nice and extremely helpful, wouldn’t want to deal with anyone else after dealing with him!
PLEASE READ WHOLE ARTICLE: 2 star rating changed to 5 stars!!!: 11/30/19 So I have to say that everyone that i met and dealt with at Rickenbaugh was great! I am giving this place 2 stars because the used car that i bought has multiple issues. I thought that buying from a GM dealer that getting a pretty new yukon denali would be right up the ally for this dealership. The things that i found wrong before i bought it had to be haggled over to get fixed. the day after I brought It home the battery died and would not take a charge ...
My first experience with Rickenbaugh Cadillac and it was better than I could have asked for. My Service Advisor, Michael Gray was an amazing help and I will be bringing my ATS back for service and future Cadillacs to come! Thanks for such great service and professionalism.
My experience with Rickenbaugh was great today. Mike in service was a great help and very amazing with communication. You have an new customer for life!
Great service and mike was amazing!!
The service department is always nice. When I had an issue with the sales department, the VP of the organization spoke with me. He was professional, curtious, heard me out without interrupting me and took care of my issue emidiatly. I recomend Rickenbaugh Cadillac and I will come back when the 2021 Escalade comes out. They care about the customer and back words with action. I have always been satisfied with the parts and service departments. This is not my first Escalade.
I can honestly say this was the best car buying experience we have ever had. Thanks to Jesse Lieberth our salesman. He was so polite and no pressure. The whole atmosphere was very pleasant. Will in finance was very nice and the process went quickly. Great job guys. Watch Terry he will photo bomb your picture😎
We always have very good service here the staff is very friendly and the service provided by the mechanics is great. Always meet friendly people in the waiting area some new Cadillac owners and some old but when they ask, we recommend Rickenbach for all service and sales.
Always prompt, courteous and friendly folks in the service department never cease to amaze me. Excellent sales department as well. You can't go wrong with these guys.
No haggle, friendly and knowledgable staff, quick processing of paperwork, quality vehicles, and great customer service. I suggest anyone to give them a chance in their next car purchase.
No haggle, friendly and knowledgable staff, quick processing of paperwork, quality vehicles, and great customer service.
Rickenbaugh Cadillac service shop is excellent and reliable. I just started taking my 2006 Cadillac to them for all my service needs when I got estimates from several other auto service shops that were more exspensive. I recently needed new brakes on all 4 tires. Cost at Brakes Plus was $200 more than Rickenbaugh. I did call 3 more shops and all 3 were more exspensive than Rickenbaugh. I found the staff to be really friendly and knowledgeable about the work. Plus they gave me honest quotes and were honest about the work. In the past when I have used some dealer shops things have ...
Looked at the car , and had a deal done in just a few hours . Very easy to work with ,Maureen answered my calls and emails promptly and politely. The finance team was a pleasure to deal with. I would definitely buy again .
I have been taking my Chevy Traverse here since 2011 and they have always gone out of their way to help me and get my car in and out. If you are looking for quality service from a Denver landmark company this is the place to take any of your GMC vehicles, and of course your Cadillacs and Volvos. Tell them I sent YOU!!!
I appreciated Donnie’s low pressure approach to the sale and his general demeanor. He’s a dog lover and a darn nice guy to boot! Would buy from him again! Volvo fan for LIFE.
Thank you for your help and professional service. Donnie Panarello. I appreciate you. Always pleased when I come into Rickenbaugh. GMC Denali
Very friendly and accomodating. Great service. and workmanship. Was even able to bring in my little Fur baby in the lounge with me. Coffee, and old movies on the tv. Cant get better than that. Always have had a great experience!
This is a great dealership, certified vehicles get a 100,000 mile warranty and well qualified buyers can enjoy a very low GM interest rate, well below bank and credit Union rates!
The whole team is extremely thorough, with great attention to detail. They are process oriented in the systematic approach to problem solving. All of them are good listeners, which helps to resolves issues with your vehicle. It is rare to find this level of expertise.
The whole team is extremely thorough, with great attention to detail. They are process oriented in the systematic approach to problem solving. All of them are good listeners, which helps to resolves issues with your vehicle. It is rare to find this level of expertise.
Service techs were more than helpful and transparent during the process of taking care of my car. Shoutout to Austin for keeping me up to date by phone.
Donnie(Rickenbaugh Cadillac) made this buying this vehicle the most stress free I’ve ever experienced. He listened to my needs and gave me choices without imposition. Fast and unbelievably easy customer service experience like no other. Will(Finance) was great. What an outstanding group of people!!
Great place, great people
had an overall excellent car buying experience here! Ted provided amazing customer service and was able to answer all of my questions or find the answers that I needed. He was very friendly, attentive & I knew that my satisfaction was his priority. Jon also provided amazing customer service and made sure my vehicle was running 100% to my satisfaction. Both of these men went above and beyond and made car buying pleasurable!
