Customer Testimonials
From the moment I walked in the door it was a pleasant experience. C.J. Lains provides the best customer service. He explained everything I needed to know about my car maintenance. He is so kind and knowledgeable. He makes dropping of my car worry free and I know it is in good hands.
Easy to get to. Picked up a new gas cap for our Cadillac SRX. Parts department very organized!!
The team at Rickenbaugh Cadillac is amazing. I am on my second car purchase from this dealership and they always take care of me. Terry was a blast to work with and fought to get me what I needed. The service team knows me well and always makes sure my car is well maintained. Between the sales department, the service department and the collision center, they have always made sure that I am taken care of and have been extremely generous to our relationship over the past 4 years. Nick is a fantastic GM and and has continually made me feel ...
These guys know what they’re doing! Incredibly patient, kind and beyond accommodating!!! I bought my XT4 without seeing it in person. My husband took my explorer up to see about the trade in and we negotiated via text. Jesse IS SO ABSOLUTELY AMAZING!!! I informed him of what I was looking for and he delivered and then some... oh... and to my front door as well. I never went into the dealership myself. All paperwork was done at my own dining room table or from my cellphone. Jesse even delivered my xt4 to my home because my schedule for ...
Excellent customer service
David Sloane is an awesome salesperson, he was very knowledgeable about the Volvo SUV I test drove with my boyfriend on Saturday. I really recommend asking for David, he was very flexible about my timing, extremely detailed about the car and I felt no pressure from him that you can get with other car salespeople. Most of all, he's a very authentic and sincere person. I really liked this Volvo showroom and David Sloane is AWESOME!!
David Sloane is an awesome salesperson, he was very knowledgeable about the Volvo SUV I test drove with my boyfriend on Saturday. I really recommend asking for David, he was very flexible about my timing, extremely detailed about the car and I felt no pressure from him that you can get with other car salespeople. Most of all, he's a very authentic and sincere person. I really liked this Volvo showroom and David Sloane is AWESOME!!
The bodywork done on my Volvo S60 was immaculate and they finished the job faster than expected. My car was cleaned before I picked it up and the shop manager went over the repairs to make sure I was happy with the work that was done.
Sean and Matt handled the repair of my mothers new Lexus. She thought it was ruined and it looks showroom again. So happy!! Thank you guys!
Awesome people, awesome place.
Rickenbaugh is the best Cadillac Service around. Excellent techs and advisors.
**UPDATED** After posting my review, Nick Pacifico, VP reached out to me. We had a candid conversation about the situation. Nick then went and talked to every person on staff that worked on my car to identify exactly what happened. In his words, "we are human and can make mistakes, the point is that we correct them and learn, so we can be better." I really appreciated that and respect that 100% so I updated my stars on this review. While we can't change what happened, I appreciate the professionalism and quality customer care that went into the ...
2 thumbs up for Donnie and crew. Donnie made this deal for a 2018 ATS seamless. I surprised my wife on xmas and she loves it. Awesome team!
I am satisfied with the purchase of my used car from Rickenbaugh Cadillac. I felt I was treated fairly and with respect.
I have been bringing my cars to Rickenbaugh for years. They have earned my trust by being honest about repair needs, the quality of repairs and their persistence in problem solving. Besides they are really great people.
I searched across the country to find the 2021 Escalade we wanted without waiting several months. I was lucky enough to bump into Nick at Rickenbaugh. Their straight forward approach is awesome but more importantly the communication with Nick has been perfect. The Escalade officially shipped from the factory this morning, so if everything goes well I might have it by Christmas. I'll update the review with a picture once we get it. Based off my experience thus far I would definitely recommend Rickenbaugh Cadillac.
the service guy I cant remember his name was pretty rude towards so was the young parts guy. but over all I got my remote and got it programmed they also tried quoting me 180 to program it when I been going there for years knowing they only charge 60 I was unhappy with two but like always service at its best.
Friendly quick fast and in a hurry. Great service. Hope to do more business in the future.
Great service department!
Rickenbaugh's body shop did superb work with our car that was damaged by a street sign than fell down in it. The car looks like new!
Austin and Keith are both amazing at what they do for the customers! Nothing they can’t provide to accommodate your needs. The service was by far the best I have experienced and will continue to refer friends and family to Rickenbaugh Volo. Millie was also very sweet and helpful when calling the dealership to reach the service department. Thank you and keep up the outstanding work.
Great place to buy a car and for follow up servicing.
I could not be more pleased with the entire organization at Rickenbaugh.
Had a great experience with Donnie Panarello and Rafael Hernandez. Highly recommended.
Brought my car in for a new battery and when I picked it up they had done an amazing job on cleaning both the outside AND inside so well. I was pleasantly surprised by this extra touch.
Rickenbaugh knows how to treat customers right. Dave S in the used car dept. Was friendly and patient. Will L in their finance department was awesome! He worked patiently with me going through the paper work making sure I understood what I was signing but more importantly Will made me feel comfortable knowing what I would be paying. Blaze on the mechanical side was awesome as well, making sure he touched up the little things I noticed. Overall like any car dealership Rickenbaugh wants to sell a vehicle, but they let you do it on your terms and they want ...
Rickenbaugh Cadillac is the ONLY place to go when buying / servicing your vehicle in teh Denver Metro area. Sale & Service provide superior customer service.
Great service dept
My dad decided he wants to lease a new Cadillac. So I contacted the dealership. Jesse and his team were able to get us the most unbelievable , unmatchable, and unreal out there on a brand new XT6. My friend that works at another Cadillac dealer told me he couldn’t even get me that deal with his employee discount. They made the whole process quick and easy. We were in and out within an hour! Amazing work guys!
The Best Dealer on the Front Range! This was our 3rd try for a Caddy Dealer& by far better Customer Service. My next New Vehicle will be purchased there too!
Worked with Donnie Panarello. Dude brought the car to my house for a test drive! No pressure great guy! I recomend this to anyone looking for a great experience.
Love Rickenbaugh! Wonderful service! Thank you!
Customer service was great. Mike was very helpful and super nice.
Got me fixed up and on the road 👍
The best buying experience I ever had. Bud and my new S60 are the best. This is my fourth Volvo. Rickenbaugh has my loyalty both in terms of Sales and Service.
This is my go to service center for my car’s needs. Good customer service and exceptional car service. Michael Gray is awesome and very knowledgeable. Thank you and more power to you!
I always have a wonderful experience at Rickenbaugh Cadillac. It's generally better pricing and the customer service is on point. Keep up the good work Mike!
Mike is so great and welcoming from the time you drive in, to the time you’re driving away. He was a pleasure to work with. It never fails that I always have an AMAZING experience at Rickenbaugh!
Very professional!
Mike was great at Cadillac. Really enjoyed being able to see my car get serviced. Will be returning for future services and great customer service.
Very pleasant on the phone, went out of their way to make the experience easy for me. Very quick service
ALWAYS very customer service oriented. Everyone was very mindful of safety and keeping everything clean during this crazy time!! Service was fast and drove away with a clean car too 😉
Mike the Cadillac tech here in Denver was able to accommodate all of my services within 3 hrs plus a car wash
Used the Valet service - very easy and convenient, at this time. Prompt and excellent personal service. Very happy and will definitely keep going back.
The valet pick up And return was good since stay at home was still in effect when my car was serviced.
Great customer service...very organized and clearly communicate what it needed. Always very helpful with getting a loaner car. Loyal to longtime customers.
The ease. I have a very busy meeting filled work schedule. Keith recognized that and offered texting to communicate. Made it easier to schedule the services and was greatly appreciated.
As always,service was completed as quickly as possible and your staff was exceptional. Rickenbaugh could give other businesses seminars on how to treat customers. You make me feel as though I'm bringing my car back to family for attention!
Personal touch is appreciated. Always willing to work with me. People make the difference at this dealership. Sales and service are done well.
Even though no reason was found for my warning light, they tested for an hour and now I have peace of mind.
Mike Bonino is one of a kind. Friendly, knowledgable, and very personable. Made everything easy and painless. The whole staff at rickenbaugh is amazing. Love, love, love them!
The customer service, the cleanliness and how they listened to me. I was happy they were open during the epidemic.
I was able Talk to people who have been there for a while. Very cautious during Covid stay at home, picked up my car at home, left a loaner and returned car later that day.
They went above and beyond to help me out late on a Friday. Quick to act and come up with solutions. I'm so grateful.
First time having a loaner vehicle while my car was being serviced. That was really great. Austin was good to work with since Walter is now retired.
Professional, complete, got what I wanted done easily and quickly in spite of COVID19 craziness— Austin did a great job
at this time Not much at this time you were not able to repair my car hopefully some time in the near fucture
The advisors as well as the techs are very time efficient which is followed by absolute quality of work providing a piece of mind for all of their customers.
Keith didn’t hesitate to come up with a plan for servicing my car. I live in Evergreen, the car had a dead battery, and we are in the time of coronavirus so he sent Andrew up to my house to replace the battery. Andrew was organized, polite, and masked and gloved. Thank you.
Professional and friendly service, clear explanations of problems, no unforeseen problems, fast, no delays. Free wash to boot. Everything goes super smoothly.
Mark was great about following up with me regarding the status of the car! He talked to me about what needed to happen before automatically doing it and making me eat the cost! Also so nice that I was given a first responders discount! Thanks for taking care of us!
Everyone was very conscious of the "rules" imposed by the current pandemic. Also very courteous and helpful. I've always had great service at the dealership.
I brought my car in today for service and some issues that I had been having to get looked at. This was my 3rd time dealing with Mike and he made sure everything got taken care of. I was hesistant to bring the car in with lockdown but Mike made sure to clean everything and sanitize all the way down to the take home car. Thanks for keeping my saftey as a concern. These guys are the best!
Friendly and knowledgeable service staff, I felt my Volvo and I were well cared for. I was always kept in the loop throughout the service with updates.
Able to get me in same day for service and car was repaired and available next day. Excellent car given for over night.
Service was extremely fast and efficient. They took my car in immediately for routine servicing. They estimated it would take 2 hours and it took exactly 2 hours! My car was cleaned inside and out as a courtesy. I’m very happy Rickenbaugh is my dealership!
Great service and quality of repairs at the Rickenbaugh Collision Repair Center. Repairs of the car were performed in timely and professional manner
Excellent timely valet service when taking care of a tire problem! Staff and speedy service was great! Keep up the good work!
Very professional and kept us informed of status of the repair. We got updates several times each week which kept us informed of the status of the repair.
The salesperson, Rick Garcia, was very helpful and very knowledgeable about the car. He was very helpful and worked hard to get me into the right vehicle.
Unbelievable service during stay at home mandate. Mark and his team didn’t hesitate offering to come pick up and deliver my car. Kept me informed.
Good service clear explanation or work being done and up front costing. Works was done well and quickly. Loaner car was very nice
Smooth and easy, came in with a problem, went out with three fixed so I won't have to come back for months.
(Translated by Google) Michael Gray helps me all the time, he is very professional, and very detailed, he is always happy to serve his clients, he does a good job all the time ... thanks (Original) Michael Gray me ayuda todo el Tiempo, es muy profesional, y muy detallista, siempre está contento de atender a sus clientes, todo el tiempo hace buen trabajo...gracias
knowledge of cars and swift closing. they worked with us to get us in the car we wanted at the price it needed to be for our budget
Your service team is always pleasure to work with. I appreciate the personalized service provided and attention to details on my vehicle.
Austin and Ryan were very professional, careful regarding safety, and provided plenty of updates on the progress of the repair.
Honest pricing and job well done. Would have been higher scores but the receptionists lack friendliness and helpfulness. Trustable and would recommend them for repair
Matt was wonderful to work with, he kept me updated every step of the way and made sure my car was perfect before returning it.
Chris greeted me promptly, kept me informed as to the progress of repairs and answered all my questions. Repairs completed in a shorter time than I had anticipated and problem solved
Good communication and provided a loaner. The service depart for Volvo was a little confusing to find. A service tech for the Cadillac was helpful and took me to the correct area.
Working with Mike Bonino was terrific! He was knowledgable, helpful and cordial through the process. I would happily work with him again!
Rickenbaugh Cadillac had the vehicle I wanted--thank you for the great inventory. Felt at ease in the welcoming atmosphere. I appreciate the responsiveness after I left a message. Jesse Lieberth and Will Lovell both were a great combo of informative, easy-going, available and attentive. I cant say enough about the no-pressure financial end of the purchase.
Rob was Great in the sales process, Very friendly and never pushy! He was also excellent at going through the post sales Cadillac training on my new XT5!
No haggle, friendly and knowledgable staff, quick processing of paperwork, quality vehicles, and great customer service. I suggest anyone to give them a chance in their next car purchase.
