Welcome to Rickenbaugh Cadillac Company

My family’s experience with Donnie at Rickenbaugh Cadillac was by far the BEST car buying experience we have ever had! As a married woman at a car dealership, I often get glanced over and notice that my husband gets more respect from salesmen. This was not the case at all with Donnie! He communicated well with all of us, including our toddler daughter. I appreciated the haggle-free pricing, and everyone we interacted with was incredibly pleasant. Donnie casually mentioned how busy he was throughout the entire day, yet didn’t seem even the least bit bothered that he had to stay late for the deal to be complete. My daughter was well entertained in the showroom, and several of the other Rickenbaugh employees went out of their way to play and interact with her. We ended up having the dealership add clear bra to our purchased vehicle, and they were incredibly prompt in getting us in! They also had no issue when we asked that they remove the dealer decal, and they hooked us up with a very nice loaner vehicle! To say I am pleased with my new car and buying experience is a massive understatement. In the end, we walked away with a used car in excellent condition!

Very accommodating for our Cadillac service. They are friendly and ready to assist and make their customers happy.

Wow this place, so fancy. We bought a Toyota Sequoia today from here. Great service, friendly with my young children and puppy.

Service department truly knows the meaning of Service. Great experience. Offered great advice!

Take my cadillac here to get preventative maintenance done. Great job

Recently purchased a 2014 Jeep Cherokee, worked with Dave Sloane and he was great. I flew in to inspect the vehicle and he picked me up at the airport. And this dealers prices are what you pay, the price includes all fees including temp tag but excludes taxes. They made the purchase process painless and to be honest I was a bit taken aback at first given every dealer I’ve ever purchased a used vehicle off of has fees on top of fees when purchasing. I would definitely recommend this dealer.

Great customer service, fast, friendly, professional.

I purchased a used Lexus GX460 from out of state and sight unseen which should help set the table for a complicated transaction. I worked with Donnie P who made the purchase seamless. He recorded a number of videos and took pictures to help me get comfortable with the vehicle's condition. Donnie even helped me find an auto transport company that was cheaper than quotes I found. When the car was delivered, the condition was what I hoped for and what was represented to me. The morning after I took delivery I noticed a small oil leak. I took the GX to my preferred mechanic and sent Donnie some pictures so he was aware. It turned out to be minor and Rickenbough offered to split the bill. Overall, I would not hesitate to work with Donnie on another out of state purchase and I can tell he takes pride in what he does.

Easy to get to. Picked up a new gas cap for our Cadillac SRX. Parts department very organized!!

The team at Rickenbaugh Cadillac is amazing. I am on my second car purchase from this dealership and they always take care of me. Terry was a blast to work with and fought to get me what I needed. The service team knows me well and always makes sure my car is well maintained. Between the sales department, the service department and the collision center, they have always made sure that I am taken care of and have been extremely generous to our relationship over the past 4 years. Nick is a fantastic GM and and has continually made me feel welcome and important in every interaction. Last but not least, Blaise makes sure that I am taken care of whenever I need a courtesy loaner in the event of bad luck :) There aren't enough words to express my gratitude to this group.

These guys know what they’re doing! Incredibly patient, kind and beyond accommodating!!! I bought my XT4 without seeing it in person. My husband took my explorer up to see about the trade in and we negotiated via text. Jesse IS SO ABSOLUTELY AMAZING!!! I informed him of what I was looking for and he delivered and then some... oh... and to my front door as well. I never went into the dealership myself. All paperwork was done at my own dining room table or from my cellphone. Jesse even delivered my xt4 to my home because my schedule for work was crazy and I was headed out of town. He drove an hour one way to bring me my beautiful new vehicle. It’s been a week and a half and I am still attempting to learn every button this amazing vehicle has. All I have to say, is that I am so incredibly impressed by the vehicle I have purchased.... every time I’m in it I learn something cool. Even more I’m so satisfied with the way I was treated by Jesse and Rafael, I HATE purchasing new vehicles. This was by far the BEST experience! Thank you!

Excellent customer service

David Sloane is an awesome salesperson, he was very knowledgeable about the Volvo SUV I test drove with my boyfriend on Saturday. I really recommend asking for David, he was very flexible about my timing, extremely detailed about the car and I felt no pressure from him that you can get with other car salespeople. Most of all, he's a very authentic and sincere person. I really liked this Volvo showroom and David Sloane is AWESOME!!

Sean and Matt handled the repair of my mothers new Lexus. She thought it was ruined and it looks showroom again. So happy!! Thank you guys!

Awesome people, awesome place.

Rickenbaugh is the best Cadillac Service around. Excellent techs and advisors.

2 thumbs up for Donnie and crew. Donnie made this deal for a 2018 ATS seamless. I surprised my wife on xmas and she loves it. Awesome team!

I am satisfied with the purchase of my used car from Rickenbaugh Cadillac. I felt I was treated fairly and with respect.

I searched across the country to find the 2021 Escalade we wanted without waiting several months. I was lucky enough to bump into Nick at Rickenbaugh. Their straight forward approach is awesome but more importantly the communication with Nick has been perfect. The Escalade officially shipped from the factory this morning, so if everything goes well I might have it by Christmas. I'll update the review with a picture once we get it. Based off my experience thus far I would definitely recommend Rickenbaugh Cadillac.

Friendly quick fast and in a hurry. Great service. Hope to do more business in the future.

Great service department!

Rickenbaugh's body shop did superb work with our car that was damaged by a street sign than fell down in it. The car looks like new!

Great place to buy a car and for follow up servicing.

I could not be more pleased with the entire organization at Rickenbaugh.

Had a great experience with Donnie Panarello and Rafael Hernandez. Highly recommended.